Shipping Policy

This policy explains delivery areas, shipping rates, order preparation, estimated transit times, tracking, and how RAINVELLA LLC handles delivery problems for orders placed at rainvella.com.

1. Destinations we serve

We ship to eligible physical addresses in the contiguous United States (excluding Alaska, Hawaii, U.S. territories and unsupported remote/offshore destinations) and to these 20 European countries: Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, the Netherlands, Norway, Poland, Portugal, Romania, Spain and Sweden. Norway is not an EU member state. The United Kingdom, Canada, Australia and other destinations not listed above are not currently offered for delivery, even if a currency option for one of those countries appears on the site.

We do not accept P.O. boxes, APO/FPO/DPO military mail, unsupported islands or remote addresses. We do not accept orders to Cuba, Iran, North Korea, Syria, Crimea, Donetsk or Luhansk, or orders for Russia or Belarus. If an unsupported order is inadvertently accepted and paid, we will cancel the affected items and refund the payment in accordance with applicable law.

2. Warehouses, order processing and transit

Orders are fulfilled from our own inventory in Maquoketa, Iowa, or from a third-party logistics (3PL) facility selected according to inventory and destination. Our records identify U.S. 3PL partners and also refer to European fulfilment arrangements; the dispatch location for an individual order depends on the actual inventory allocation. The actual dispatch warehouse may vary; customers are informed through their shipment records. We may split an order into multiple packages without an additional shipping charge.

Order preparation normally takes 1–2 calendar days after successful payment and order confirmation, before the package is handed to a carrier. This is an estimated preparation period, not a guaranteed daily pickup commitment. Carrier acceptance and preparation may be affected by U.S. holidays, weekends, inventory or operational interruptions. We do not advertise a fixed daily cutoff time. A label being created does not mean that a carrier has taken possession.

Estimated transit time after the parcel has been handed to the carrier:

The USD $12.99 expedited fee replaces the USD $8.99 standard fee; it is not added to it. Expedited delivery applies to the transportation service, not to the 1–2-calendar-day order preparation period. We use DHL or FedEx, including available DHL Express or FedEx international services. Actual carrier and delivery options depend on the address and parcel. The above transit periods are carrier estimates, not guaranteed delivery dates. Customs, severe weather, carrier capacity, seasonal peaks and holidays can cause delays.

3. Free standard shipping and currency

We offer free standard shipping on qualifying merchandise orders of USD $199 or more to supported destinations. The qualifying amount is the merchandise subtotal, excluding shipping, as calculated and displayed at checkout in its USD-equivalent value. Any effect of discount codes on the threshold must be shown consistently with the actual checkout calculation. This is not a free-expedited-shipping promotion: customers choosing expedited delivery pay the quoted USD $12.99 even if the order meets the standard-shipping threshold. We do not impose separate oversized-item fees or a standalone package-protection charge in our current regular assortment.

Product prices may be displayed in a local currency through website conversion. The final price, payment currency and any charge collected by us will be disclosed at checkout before payment. Exchange rates and any fees independently charged by a card issuer or bank may vary. We do not treat a currency selector as proof that a country is a supported shipping destination.

4. Taxes, duties and customs

Our displayed product prices are intended to reflect the product taxes included for the market shown. Shipping charges collected by us are presented during checkout. For international deliveries, customs import duties, import taxes not collected at checkout, customs processing or carrier clearance fees may be separately payable to the destination authority or carrier, depending on the shipment and applicable law. DHL or FedEx may request information or payment necessary for clearance.

Any tax already collected at checkout must not be represented as a second, separately payable tax. The exact treatment of import VAT, duties and clearance charges depends on the actual shipment, tax arrangements and destination law; the amount and who will collect it should be made clear to you before purchase where required. Please contact us if a carrier asks you to pay a charge that appears to duplicate tax collected by RAINVELLA. We are responsible for providing accurate shipment declarations and for costs attributable to our errors where required by law.

5. Tracking and shipment notifications

After dispatch and receipt of a tracking number, we email the customer the carrier and tracking details. A first tracking scan normally appears within 24–48 hours, but may take longer on a weekend or during a holiday or peak period. You may check https://rainvella.com/order-tracking/ or the DHL/FedEx website. Split packages may have separate tracking numbers and delivery dates.

6. Address changes and delivery instructions

If you need to correct an address, email info@rainvella.com as soon as possible with your order number and the correct full address. We do not charge an administration fee for a change completed before carrier handover, although any disclosed, applicable difference in actual shipping cost may need to be paid. The usual preparation period does not guarantee time to edit an order. After handover, rerouting depends on the carrier. We will tell you of any carrier-imposed charge and seek your agreement before requesting a paid change. We cannot guarantee that a shipment already in transit can be rerouted.

7. If dispatch is delayed

If we expect to miss our represented dispatch period, we will contact you using the order email address, explain the reason and expected revised dispatch date if known, and explain how to accept a revised delivery arrangement or cancel affected goods for a refund. Where there is no reasonable revised date, we will tell you. We will not treat silence as agreement to an indefinite delay. If an entire order is cancelled before shipment, the refund includes all amounts paid to us for that order, including shipping. We normally initiate an eligible cancellation refund within seven calendar days or sooner when mandatory law requires it. We respect the applicable U.S. rules for promised shipping times, delay notices and prompt refunds.

8. Tracking delays, lost parcels and delivery disputes

If tracking has not updated for three business days or the estimated delivery date has passed, contact us with the order number. We contact the carrier and begin an enquiry within one business day of discovering the issue or receiving your report. We normally provide updates every two business days and aim for a practical resolution in 5–7 business days. If a package is confirmed lost, or seven business days of investigation pass without evidence of its location and a reasonable new delivery estimate, you may choose a free replacement or a refund, without waiting for the carrier to pay us. We cover the cost of a replacement and any additional customs charges caused by the replacement.

For a complete lost order, the refund includes the original shipping fee paid. For a partially lost order, we refund the affected goods and any shipping amount attributable to them as required by law. We initiate an agreed refund within seven calendar days, subject to earlier mandatory deadlines. A parcel marked “delivered” but not received will be investigated using available delivery address, time, photo and signature evidence; tracking status alone is not conclusive. We normally acknowledge this complaint within one business day and provide progress updates. Verified misdelivery or unresolved proof of correct delivery after the investigation results in an appropriate free replacement or refund. Alleged theft after evidence of correct delivery is assessed according to the facts and applicable law.

9. Damaged, opened or incomplete packages

Please email us with your order number if a parcel arrived damaged, tampered with, contained a wrong item or was missing merchandise. Reporting within 48 hours is helpful, not a limit on mandatory consumer rights. Where available, include a photograph of the packaging, shipping label or affected item; an unboxing video is not required. We respond within one business day and normally aim to provide a solution within 5–7 business days. When damage, wrong supply or missing items are our responsibility, we offer the legally appropriate refund or replacement and cover necessary reasonable return and re-delivery costs. You do not have to buy extra shipping insurance to receive these remedies.

10. Undeliverable shipments, refused parcels and customs delays

Where an address is incomplete, a delivery is missed, a shipment is refused or a necessary customs step is incomplete, we normally notify you within one business day after learning of the issue and explain the carrier's available options. One missed delivery attempt does not automatically make the customer responsible for return expenses. If our error or the carrier's error caused the issue, we arrange corrective shipment without extra cost or provide the appropriate refund.

If a verified customer-caused problem leads to a return or new shipment, we identify actual, reasonable, documented expenses, explain any amount lawfully chargeable and obtain your agreement before a paid redelivery. We do not charge unannounced penalties, automatically forfeit the whole payment or add a restocking fee. Unanticipated customs delays alone are not treated as customer fault. Applicable statutory withdrawal and refund rules continue to apply. If you decline a proposed paid redelivery, you may seek cancellation and the refund permitted by law and our Return & Refund Policy.

11. Contact and other policies

For shipping, tracking or delivery assistance contact RAINVELLA LLC, 700 Pershing Rd Trlr 73, Maquoketa, IA 52060, United States; info@rainvella.com; +1 (563) 521-1590. Service hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time. General enquiries normally receive a response within 24 hours, or within two business days during busy periods. Read our Return & Refund Policy for returns, statutory withdrawal and refunds. Nothing here limits non-waivable delivery, consumer or payment-dispute rights.

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