Order Tracking

Track Your Order

Check your order status and delivery progress at any time.

Enter your order information or tracking number to view the latest status of your shipment.

Once your order has been shipped, we will send the carrier information and tracking number to the email address used when placing your order, so you can easily follow your package.

Order & Shipping Information

Order Processing Time

Orders are usually processed and shipped within 1–2 calendar days after the order has been confirmed.

Once your order has been processed, you will receive a confirmation email containing your tracking information.

Please note that order status updates and tracking information may take some time to appear.

Shipping Methods

We work with reliable logistics partners to provide stable delivery services for customers in the United States and Europe.

Shipping Partners:

FedEx DHL

Fulfillment Centers

Depending on your order location, inventory availability, and delivery arrangements, your order may be shipped from a fulfillment center in the United States or Europe.

We select the appropriate shipping method based on the circumstances to help ensure your order is delivered smoothly.

Check Your Package Status

Enter your order information to view the latest delivery progress.

If your order contains multiple items, your order may be delivered in separate packages because different products may be shipped from different inventory locations. Each package may have its own tracking number.

Tracking Information Not Updated?

If your order has already been shipped but the tracking status has not changed, there is no need to worry.

In some cases, it may take some time for the carrier's tracking system to display the latest information.

If the tracking information still has not been updated after a reasonable period, please contact our customer service team and we will assist you with your shipment.

Need Help?

Please contact us if you:

  • Cannot check your order status
  • Have not received your tracking information
  • Experience an issue with your delivery
  • Have any other questions about your order or shipment
Email info@rainvella.com
Customer Service Hours Monday to Friday 9:00AM-5:00PM MT

Our customer service team will respond to your inquiry within one business day.