Shipping Policy

1. Where We Ship

We deliver to eligible addresses in the contiguous United States (excluding Alaska, Hawaii, U.S. territories and remote or offshore locations) and the following European countries: Austria, Belgium, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, the Netherlands, Norway, Poland, Portugal, Romania, Spain, and Sweden.

We do not deliver to P.O. boxes, APO/FPO/DPO military addresses or unsupported destinations. We do not accept orders for delivery to Cuba, Iran, North Korea, Syria, Crimea, Donetsk or Luhansk, or to Russia or Belarus. Destinations not listed as eligible are not supported. If an unsupported order is accepted and paid for in error, we will cancel it and refund the amount paid.

2. Shipping Origin and Order Processing

Orders are fulfilled from our inventory in Maquoketa, Iowa, or from third-party fulfillment (3PL) warehouses in the United States. We choose the dispatch location based on inventory and delivery needs. Orders may be split into separate parcels without extra shipping fees, and each parcel receives tracking information.

Order preparation normally takes 1–2 calendar days after payment confirmation, before transportation time. Processing and carrier pickup can be affected by weekends, U.S. public holidays and operational conditions; no daily cutoff time is guaranteed. A shipping-label creation alone does not mean the carrier has received the package.

3. Shipping Options, Rates and Delivery Estimates

We use DHL or FedEx, including international express services where available. The delivery method offered for your address and its charge will appear at checkout before you pay.

The $12.99 expedited fee replaces, rather than adds to, the $8.99 standard fee. Choosing expedited delivery does not reduce the order-processing period. All transit periods are estimates, not guaranteed arrival dates. Customs, carrier operating schedules, severe weather and holidays may cause delays.

4. Free Standard Shipping

Standard shipping is free when the qualifying merchandise subtotal is USD $199 or more, after merchandise discounts and excluding shipping. This threshold applies to supported U.S. and European destinations. Free shipping covers standard service only; customers who choose expedited delivery pay USD $12.99 even if the merchandise subtotal qualifies for free standard shipping. Charges and converted currency amounts are shown before payment.

5. Taxes, Customs and Import Fees

Product prices reflect taxes as displayed for the selected market. For cross-border delivery from the United States, customs formalities may apply. Import duties, clearance fees and any import taxes not collected at checkout may be payable separately by the recipient to customs or the carrier, subject to applicable law. DHL or FedEx may request information or payment needed to clear a shipment. Please check the checkout total and any import information before ordering. We are responsible for accurate shipment declarations. If a charge appears to duplicate tax collected at checkout, contact us with the order and carrier notice so we can review it.

6. Confirmation, Tracking and Address Changes

We email shipment confirmation and the tracking number when a parcel has been dispatched and tracking is available. The first carrier scan can take 24–48 hours to appear. Track parcels at our Order Tracking page or through DHL or FedEx. Separate packages may arrive at different times.

For an address correction, contact us as soon as possible with the order number and corrected address. A change requested before carrier handover carries no administration fee, although any increase in postage may apply. Once shipped, redirection depends on the carrier; we disclose any available carrier fee before asking for your agreement.

7. Orders Delayed Before Dispatch

If we expect to miss the stated dispatch period, we will email the reason, a revised estimated dispatch date and your choices before the original processing window expires where practicable. You can agree to wait or cancel the unshipped items. Cancellation of an entirely unshipped order includes the original shipping charge; we arrange the refund to the original payment method within 7 calendar days. We do not treat silence as unlimited consent to a postponement.

8. Tracking Delays and Lost Parcels

Please contact us if tracking has not updated for 3 business days or the estimated delivery date has passed. We will begin an inquiry with the carrier within 1 business day, provide progress updates every 2 business days and normally aim for an outcome within 5–7 business days. If a parcel is confirmed lost, or after 7 business days of investigation we still cannot establish its location and a reasonable delivery estimate, you may choose a replacement at no cost or a refund. You do not need to wait for the carrier to pay a claim.

For a fully lost order, the refund includes the original shipping fee; for a partial loss, it covers the affected merchandise and any attributable shipping amount. We initiate an agreed refund within 7 calendar days, subject to earlier legal requirements.

9. Marked Delivered but Not Received

If tracking shows delivery but you cannot find the package, please check the delivery location, household members, reception area and any carrier photo or notice. Then contact us with the order number. We will request available delivery evidence and update you during the inquiry. A “delivered” scan alone does not automatically result in rejection. If correct delivery cannot be established after 7 business days of investigation, we will offer a replacement or refund. Confirmed theft after correct delivery will be assessed according to the facts and applicable law.

10. Damage, Missing or Incorrect Items

Please report damaged packaging, missing items, wrong products or transit damage with your order number and a description. Contacting us within 48 hours helps preserve evidence, but this is not a deadline that removes legal rights. Photos of the item, shipping label or packaging may help; we never require an unboxing video. We respond within 1 business day and normally aim to resolve verified issues within 5–7 business days.

For confirmed errors or damage, we cover reasonable necessary return shipping and the cost of the agreed replacement, missing item or refund. We do not charge a restocking fee for these cases. Please obtain return instructions before sending affected merchandise.

11. Undeliverable, Refused or Returned Packages

If a shipment cannot be delivered because of an incorrect address, missed collection, refusal or incomplete customs information, we will contact you and explain the next steps. If our error or a carrier failure caused the issue, we cover corrective redelivery or provide a refund. If a verifiable customer-caused issue results in return or redelivery costs, we will explain actual reasonable amounts and obtain agreement before redelivery, and charge them only where previously disclosed and lawful. Refusal of a parcel alone does not automatically cancel an order or forfeit its value. Applicable statutory cancellation rights still apply.

12. Shipping Questions and Your Rights

No separately paid shipping insurance is required for assistance with lost or damaged goods. We remain your point of contact for carrier claims. This policy does not limit mandatory consumer rights, including the rules applicable to risk of loss and non-delivery for European customers.

RAINVELLA LLC
700 Pershing Rd Trlr 73, Maquoketa, IA 52060, United States
Email: info@rainvella.com
Phone: +1 563 521 1590
Customer service: Monday–Friday, 9:00 AM–5:00 PM Central Time. General inquiries are usually answered within 24 hours, or within 2 business days during busy periods.