Return & Refund Policy

About this Policy

This Return & Refund Policy applies to purchases made directly from rainvella.com, operated by RAINVELLA LLC. It explains our voluntary 30-day returns, exchanges, return-shipping responsibilities, refunds, cancellations and rights that apply to consumers in Europe. It covers the new raincoats, rain boots, waterproof backpacks and umbrellas we sell. We remain responsible for customer service and eligible remedies even where a third-party fulfillment warehouse ships your order. Our voluntary policy supplements, and does not limit, your rights under applicable law.

1. Our 30-Day Voluntary Return Policy

You may request a voluntary return within 30 calendar days after receiving an eligible item if you change your mind or prefer a different size, color or style. The period starts on the day after actual receipt by you or your designated recipient (not the carrier). For separately delivered items, each item has its own 30-day return period; statutory rules for orders delivered in multiple parts may differ.

Send your request within this period; the item does not have to reach our receiving location within the 30 days. After we approve a voluntary return and provide the complete return instructions and correct receiving address, hand the package to the carrier within 7 calendar days. Delays in our providing or correcting the instructions will not reduce your time. This 7-day voluntary-return dispatch period does not apply to a statutory European withdrawal.

2. Items That Qualify—and Those That Do Not

For an ordinary voluntary change-of-mind return, an item must be in good condition, with no washing, alterations, repairs or use beyond reasonable inspection or trying on. Include any essential accessories and components. Please keep tags and product packaging where practical, and use secure packaging for the return.

Examples of items that do not qualify under the voluntary change-of-mind policy:

• Items visibly worn or used beyond a reasonable fitting or examination.
• Items that have been washed, dyed, altered or repaired by the customer.
• Items with customer-caused damage, heavy wear, stains, strong odors or similar contamination.
• Items missing significant parts or accessories that materially affect the item's condition or value.

Ordinary inspection, opening the package and a missing outer shipping carton do not automatically disqualify an item. Discounted or clearance merchandise is not excluded simply because of its price. We currently do not sell customized, digital, subscription or hygiene-sealed products for which separate voluntary-return rules would be needed.

These condition rules concern voluntary change-of-mind returns only. Defective, damaged, incorrect or materially misdescribed goods are handled separately and remain subject to mandatory consumer remedies.

3. How to Request and Send a Return

1. Contact us: Email info@rainvella.com or use our Contact Us page at https://rainvella.com/contact-us/. Provide your order number, the affected item(s), your contact email and whether you want a refund or exchange. A reason is not required for a change-of-mind request or a valid statutory withdrawal.
2. Receive instructions: Our team normally responds within 1–2 business days and provides your return confirmation, the designated receiving address and shipping instructions. A separate return authorization number is not required.
3. Pack and dispatch: For a voluntary return, send the goods within 7 calendar days after you receive our approval and complete instructions. Use a tracked service where possible and keep your dispatch receipt. Other reasonable evidence of postage is accepted.
4. Inspection: We normally inspect returned items within 1–2 business days after receipt and advise you of the result.
5. Refund or exchange: We arrange the approved refund or replacement under Sections 6–9 below.

Do not send a package automatically to the shipping-label address or to our business correspondence address. We will provide the actual return destination for your order. Sending a return without contacting us may delay identification and processing; this does not invalidate a properly exercised statutory right.

For ordinary change-of-mind returns, no product photos or unboxing videos are necessary. If goods are defective, damaged or incorrect, we may ask for a description and relevant photos where reasonably available. We do not require an unboxing video.

4. Who Pays for Return and Exchange Shipping?

For a customer-paid return, the actual postage depends on your location, parcel and chosen carrier. We do not charge a fixed return-shipping fee or a restocking fee. Customer-requested exchanges may involve both return and second-shipment postage; we disclose the actual charge before arranging the replacement, and do not charge it without your agreement.

We do not routinely provide prepaid labels for voluntary returns. If the problem is our error, a confirmed defect or shipping damage, we will agree on a reasonable return method and cover necessary return postage; where reimbursement of postage is used, retain your receipt. If an upfront charge would prevent return of an item for which we are responsible, contact us to arrange a reasonable alternative. If we change an already confirmed return address and that creates extra reasonable postage, we cover that additional cost.

5. Damaged, Defective, Incorrect or Missing Items

Contact info@rainvella.com if your item arrives damaged, has a quality problem, differs materially from its description, is the wrong product, color or size because of our error, or is missing. For visible damage or missing items, contacting us within 48 hours is helpful for collecting carrier evidence, but it is not a mandatory claims deadline.

Include your order number and a description of the issue. Photos of the item, label or package may help when available. We generally reply within one business day and aim to present a practical resolution within 5–7 business days after review. Depending on the issue and applicable rights, we can provide an appropriate replacement, exchange or refund. We cover necessary return and replacement shipping when the issue is our responsibility.

Please keep the affected goods and packaging until we tell you whether they are needed. Claims covered by legal quality or delivery rights are not automatically rejected because more than 30 days have elapsed.

6. Exchanges

Direct exchanges are available for an in-stock size, color or style after we receive and inspect the returned item. If the selected replacement costs more, we explain and seek your agreement to the difference; if it costs less, we refund the difference to the original payment method. For a completely different product or where a direct exchange is not feasible, we may refund the original item and ask you to place a new order.

If the desired replacement is unavailable, you may choose another available option, agree to wait for stock, or receive an eligible refund. You will not be required to accept an unwanted substitute or wait indefinitely. We will tell you the replacement dispatch estimate before proceeding.

7. Refund Eligibility and Amounts

Refunds may be available for an eligible voluntary return, valid statutory withdrawal, faulty or misdescribed goods, our fulfillment error, confirmed lost or damaged shipments, missing items, an agreed cancellation or an order we cannot fulfill.

The refunded product amount is the amount actually paid for the affected item(s), after discounts. Where a discount applied to the whole order, the relevant share is allocated according to the original order. For a partial return that lowers the remaining order below the USD $199 free-standard-shipping threshold, we do not charge the original standard delivery fee retroactively.

Ordinary voluntary returns: Customer-paid return postage and the original delivery fee are generally not reimbursed, except where law requires otherwise.

European statutory withdrawal for a complete eligible order: We reimburse the applicable original standard delivery amount, but not the extra expense of voluntarily choosing expedited shipping. Our standard delivery charge is USD $8.99, and expedited delivery is USD $12.99. Thus, where you paid $12.99 for expedited delivery instead of the available $8.99 standard delivery, the maximum refundable outbound delivery component for a qualifying withdrawal is normally $8.99; the additional $4.00 is not refunded. Where the order qualified for free standard shipping, no original standard delivery amount was paid. Partial-withdrawal delivery charges are handled as required by applicable law.

Our error or qualifying non-delivery: When the whole order is refunded for a problem for which we are responsible, the original shipping charge paid (including expedited shipping, where relevant) is refunded. For partial problems, any attributable shipping amount is handled under applicable law and the actual order.

Import duties, import VAT, customs clearance or carrier-handling fees paid directly to authorities or carriers cannot ordinarily be reversed through our checkout refund. We can provide available documentation for a recovery request. This does not remove any reimbursement we owe because of our own error or under applicable law.

8. Refund Processing and Payment Method

We normally inspect returns within 1–2 business days after arrival. Once a refund is approved, we normally initiate it within 1–3 business days, and for an eligible ordinary return we aim to do so no later than 7 calendar days after receiving and checking the goods. A shorter or different mandatory refund deadline takes priority; European statutory withdrawals follow Section 11.

Refunds are made to the original payment method whenever available. We send a refund confirmation when processing begins. The time required for the credit to appear depends on the payment service, card issuer or bank; we do not promise an unverified posting period.

If the original payment route cannot receive a refund, we first investigate with the payment provider. An alternative refund method will be used only when permitted and agreed with you, including the amount and currency. We do not require store credit, coupons or gift cards in place of a money refund and do not charge a refund handling fee.

9. Return Condition Disagreements and Partial Returns

If we find material damage, missing components or a significant difference between the return condition and the condition originally reported, we explain the issue, relevant evidence and any proposed lawful adjustment before changing the refund. You may respond with further information within 5 business days. This process does not override mandatory refund deadlines or delay an undisputed amount.

For statutory withdrawals, any reduction is limited to legally recoverable loss in value from handling beyond what is necessary to assess the goods. We do not apply a fixed punishment, inspection charge or cleaning fee. We do not automatically refuse an entire statutory withdrawal only because an item has been handled.

10. Orders Canceled Before Dispatch and Delivery Problems

To request cancellation, email info@rainvella.com with your order number as soon as possible. Contacting us within 12 hours may improve the chance of stopping an order, but this is not a guaranteed cancellation window. If the order can be stopped before carrier handover, we cancel the affected goods and refund them; a fully canceled, unshipped order includes paid shipping. If dispatch cannot be stopped, the applicable return or statutory withdrawal process remains available.

If we discover that an order cannot be fulfilled, we notify you after confirming the problem and offer cancellation and refund or another agreed solution. When we cannot dispatch within our stated processing period, we communicate the delay and provide the option of cancellation, without assuming indefinite agreement to wait.

If a package is confirmed lost, or our investigation has lasted 7 business days without establishing its location and a reasonable delivery estimate, we offer a free replacement or refund. A carrier scan showing “delivered” does not by itself automatically defeat a missing-delivery report; we review available delivery evidence. Where we are responsible for a missing or damaged shipment, you need not wait for the carrier to compensate us before receiving an eligible remedy. For more detail, see our Shipping Policy.

11. European Statutory Withdrawal and Product Rights

EU customers: For qualifying online purchases, you generally have 14 calendar days to notify us that you are withdrawing without giving a reason. For an order delivered in multiple parts, the deadline generally runs from the day after the last relevant item is received. This statutory entitlement is separate from our additional 30-day voluntary return policy.

Send a clear notice to info@rainvella.com or our correspondence address before that period ends. A valid statutory withdrawal does not depend on our approval, a special authorization number or use of an online withdrawal form. After notifying us, send the goods back within 14 calendar days. We provide the appropriate receiving address and instructions. The voluntary 7-day dispatch rule does not shorten this 14-day statutory period.

For an eligible statutory withdrawal, we reimburse amounts due without undue delay and within 14 calendar days after receiving the withdrawal notice. Unless we offered to collect the goods, we may withhold reimbursement until we receive the goods or receive proof that you sent them back, whichever happens first. We reimburse the least expensive standard outbound delivery cost applicable to a full-order withdrawal but not an extra amount you voluntarily paid for expedited shipping. Direct return postage for an ordinary change-of-mind withdrawal is borne by you where properly disclosed before purchase, unless the law provides otherwise.

Under EU consumer law, protections for goods that are defective or do not conform to the contract continue independently of the withdrawal period. For customers in Norway, applicable local consumer withdrawal and product rights also continue to apply and are not restricted by this voluntary policy.

12. Refund Without Return, Complaints and Payment Disputes

Where an item is missing, severely damaged or it would be unreasonable to return it, we may confirm that no return is needed before issuing a refund or replacement. Do not discard affected goods until we confirm this decision.

If you disagree with a decision, email info@rainvella.com with your order number, explanation and any new evidence. We normally review such requests within 2–3 business days. You may also use any applicable payment-provider or consumer-protection dispute process. We do not require withdrawal of an existing payment dispute as a precondition to reviewing a valid claim; where a dispute is open, we coordinate to avoid duplicate refunds.

13. Company and Contact Information

Company: RAINVELLA LLC
Website: rainvella.com
Business correspondence address: 700 PERSHING RD TRLR 73, MAQUOKETA, IA 52060, USA
Email: info@rainvella.com
Telephone: +1 563 521 1590
Business hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time)

This business address is for correspondence; do not send returns to it unless our team confirms it as the correct return location for your order. Return destinations are provided in the return instructions.