Return & Refund Policy

This policy applies to eligible physical goods purchased directly from rainvella.com, operated by RAINVELLA LLC. We sell new raincoats, rain boots, waterproof backpacks and umbrellas. It sets out our 30-day voluntary return offer for customers in every supported delivery market, alongside statutory consumer rights that can provide additional or different protection. A statutory right always takes precedence where this policy would provide less protection.

1. 30-day voluntary returns in all supported markets

For a change of mind, an unsuitable size or color, or a product you no longer want, you may request a voluntary return within 30 calendar days after receipt. The period begins on the calendar day following delivery to you or your designated recipient, other than the carrier. For a single order delivered in separate parcels, we measure the voluntary request period from the last parcel's delivery. This is a RAINVELLA additional commercial benefit; it does not replace statutory withdrawal, defective-goods or delivery rights in any market.

Make the request within that period; the package does not need to arrive at our return facility during those 30 days. When our team approves the voluntary return and provides the complete return instructions and confirmed destination address, dispatch the goods to the carrier within seven (7) calendar days. We measure dispatch by actual carrier acceptance or other reasonable posting evidence, not merely the creation of a shipping label. There is no separate fixed deadline for arrival at our facility. If we delay or change your instructions, the delay caused by us does not count against you. The seven-day deadline does not apply to an EU statutory withdrawal or any statutory procedure that permits a longer period.

2. Conditions for an ordinary voluntary return

Products should be in good condition, unwashed, unaltered and unused beyond reasonable inspection or trying on, and should include the essential parts, detachable accessories and tags where practical. You may try clothing or footwear in a way comparable to an in-store fitting. Use the original packaging where possible, or other packaging that protects the item during return transit. Missing an outer shipping carton alone is not grounds for refusal.

Items materially damaged through use, significantly worn, washed, altered, contaminated or missing essential components may not qualify for a voluntary change-of-mind refund; we will explain any decision and relevant evidence. Sale and clearance products are not automatically excluded merely because they were discounted. We currently do not sell custom-made goods, subscriptions, downloadable products or age-restricted goods under this policy. None of these voluntary conditions extinguishes legal rights when goods are defective or not as described; statutory withdrawal rules may allow a proportionate reduction for excessive handling rather than refusal.

3. How to request a return

1. Email info@rainvella.com or use https://rainvella.com/contact-us/ with your order number, the item(s), contact email and the return or exchange sought. No photographic proof is normally needed for a change of mind.
2. We normally acknowledge the request in 1–2 business days, check which voluntary or legal procedure applies, and provide the applicable return destination and shipping instructions. No separate return authorization number is currently required.
3. Only after receiving the destination and instructions, package the product and send it using a tracked service where possible. Keep the receipt and tracking number. Reasonable other evidence of timely posting is accepted.
4. We normally inspect returned goods within 1–2 business days of receipt and explain any material condition concern before a disputed adjustment.
5. We process the applicable refund or exchange under the timelines below.

Do not automatically send goods to the dispatch-label address. The Maquoketa business address is a correspondence address and is a return destination only when we specifically confirm it for your case. Our return processing arrangement identifies a U.S. receiving point for U.S. customers and a designated European receiving point for European customers. The exact receiver and address will be supplied in your instructions. The geographic return destination, likely return costs and applicable legal rights must also be disclosed before purchase so that a dynamic address does not unexpectedly increase your cost. We will not impose an additional cost caused by changing a previously confirmed return destination.

4. Who pays return and exchange postage?

We do not charge a fixed return-shipping fee or a restocking fee. For customer-paid returns, the postage depends on the parcel, carrier, origin and designated return country; it is not a fixed USD $8.99 or $12.99 charge. A prepaid label is not routinely supplied for change-of-mind returns. Where the problem is ours, we agree on a reasonable return method and cover the necessary cost, including a reasonable alternative if an upfront return charge would otherwise impede your remedy. We do not require an unboxing video.

5. Defective, damaged, wrong, missing or misdescribed items

Email info@rainvella.com with your order number and a description. For shipment damage or missing contents, notifying us within 48 hours is helpful for checking carrier evidence, but is not a cutoff for legal rights. Photos of an affected product, shipping label, or damaged package can help; we only request evidence reasonably connected to the issue. We normally respond within one business day to reported damage or missing delivery problems and aim to give a practical resolution within 5–7 business days following review.

When a problem is confirmed, available remedies may include repair if legally appropriate, correct replacement, missing-item dispatch, price adjustment or refund, depending on the defect and applicable law. If we made the error, we bear necessary return and replacement costs. EU consumers have statutory conformity rights, including at least the applicable two-year legal guarantee framework subject to national rules, independently of our commercial return offer. We do not currently offer a separate additional commercial warranty.

6. Exchanges and partial returns

For a size, color or style exchange, we normally arrange a direct exchange after receiving and checking the original item, subject to availability. If the replacement costs more, we obtain your approval for the difference; if less, we refund the difference through the original payment route. For a different product or an impractical direct exchange, we may refund the returned item and ask you to place a new order. If a replacement is out of stock, you may select another available option, explicitly agree to wait, or receive the eligible refund.

Refunded item value is the actual price paid after relevant discounts, not an earlier list price. On partial returns, we allocate order-level discounts reasonably to the affected items. We do not retroactively charge the original $8.99 standard shipping fee merely because a partial return reduces the retained order below the original free-shipping threshold. Bundled products or promotional gifts are not part of our confirmed regular assortment; any future special campaign rules must be stated before purchase and cannot override legal withdrawal or defect rights.

7. Refund method, shipping fees and timing

We generally issue money refunds through the original payment method. Following approval of an ordinary voluntary return, we normally initiate the refund within 1–3 business days, and ordinarily no later than seven calendar days after receipt and necessary inspection of the returned goods. Where law requires an earlier action, the law prevails. The time it takes your bank or payment service to display the credit varies, and we do not guarantee an unverified posting period. If the original route fails, we agree with you in advance on another lawful method, amount and currency; we do not require store credit or vouchers instead of money.

For an ordinary voluntary change-of-mind return, the customer generally pays return postage, and any original outward shipping charge generally is not refundable unless applicable law says otherwise. For a qualifying full-order EU statutory withdrawal, we reimburse the original least-expensive standard outward delivery amount paid, but not an additional amount paid for expedited service. Our standard and expedited delivery rates are USD $8.99 and USD $12.99, respectively. If the customer paid $12.99 for expedited delivery where the $8.99 standard option was available, the statutory outbound shipping refund is ordinarily capped at $8.99, with the $4.00 premium not reimbursed. If standard shipping was free, no standard shipping amount was paid. The treatment of partial statutory withdrawals follows applicable law.

If the entire order is refunded because it was lost, not supplied or incorrectly fulfilled through our fault, we also refund the original shipping charge paid, including any applicable expedited charge. Duties, import VAT or carrier customs fees paid directly outside our checkout may need separate recovery arrangements; we do not disclaim a reimbursement that law requires or that is owed because of our error.

8. Order cancellations and non-delivery

To request cancellation, email info@rainvella.com promptly with your order number. Contact within 12 hours improves the possibility of stopping dispatch but is not a guaranteed cancellation window. If the parcel has not been handed to the carrier and can still be stopped, we cancel the affected goods and refund them. A fully cancelled, unshipped order is refunded together with paid outbound shipping. After dispatch, ordinary returns and statutory withdrawal rights are available as applicable; please contact us before refusing a parcel.

If we cannot ship within our stated preparation window, we will notify you, explain the new estimate if known, and offer an appropriate opportunity to accept the delay or cancel and be refunded, subject to mandatory law. Where tracking does not update for three business days, or the delivery estimate passes, contact us; we open a carrier enquiry within one business day and normally update you every two business days. If a parcel is confirmed lost, or after seven business days of investigation we still cannot establish its location and a reasonable delivery estimate, you may choose a free replacement or refund without waiting for carrier compensation. A “delivered” scan by itself does not automatically settle a missing-delivery complaint.

9. EU statutory right of withdrawal

Separate from the 30-day voluntary offer: where EU consumer law applies to a qualifying distance sale, you normally have 14 calendar days after receiving the goods (or, for separately delivered goods under one order, the final item) to notify us clearly that you withdraw, without giving a reason. You may email info@rainvella.com or write to the business correspondence address below. Statutory withdrawal does not require our approval, an authorization number, or a return-condition assessment before the declaration is effective. Sending the notice before the applicable deadline is sufficient.

For this statutory process, send the goods back within 14 calendar days after communicating your withdrawal (not seven days after an approval email). The customer normally pays direct return postage only if that obligation has been properly disclosed before purchase and law permits it. Refunds due on statutory withdrawal are made without undue delay and no later than 14 calendar days from our receipt of the withdrawal notice, except that we may lawfully withhold payment until we receive the goods or satisfactory proof of return, whichever comes first. We reimburse by the same payment method unless you expressly agree otherwise without extra charge. Necessary in-store-type inspection is permitted; only legally recoverable diminished value from additional handling may be deducted. Exceptions to withdrawal, if any, are interpreted under the applicable law, not broadly assumed for ordinary rainwear.

Your statutory withdrawal notice is effective when communicated through an available lawful channel; an outstanding administrative confirmation does not shorten your rights.

10. Norway and other mandatory rights

Norway is not an EU Member State, but Norwegian customers retain the statutory withdrawal, refund, conformity and consumer-protection rights applicable to their purchase. Where those rights prescribe a different notification, dispatch or refund timeline, the statutory rule prevails. Our 30-day voluntary request period remains an additional offer and must not be used to shorten statutory periods or remedies. U.S. customers retain any non-waivable rights under applicable federal and state law.

11. Optional withdrawal notice and review of decisions

You may use the following wording; you do not have to use this particular form:

To RAINVELLA LLC (info@rainvella.com): I hereby notify you that I withdraw from my contract for the following goods: [goods/order number]. Ordered on: [date]. Received on: [date]. Name: [name]. Address: [address]. Date: [date].

If you dispute our decision, email your order number and relevant information to info@rainvella.com. We normally complete a further review in 2–3 business days. We will not ask you to withdraw a legitimate payment dispute as a condition of reviewing a complaint and will coordinate to prevent duplicate refunds. Statutory rights, payment-service disputes and competent consumer-authority remedies remain available.

Operator: RAINVELLA LLC · 700 Pershing Rd Trlr 73, Maquoketa, IA 52060, United States · info@rainvella.com · +1 (563) 521-1590 · Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time (CST/CDT; America/Chicago). This is a correspondence address, not an automatic return address. See our Shipping Policy for delivery terms.

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