Privacy Policy
RAINVELLA · rainvella.com · Last updated: October 23, 2026
1. About RAINVELLA
RAINVELLA is operated by RAINVELLA LLC, 700 PERSHING RD TRLR 73, MAQUOKETA, IA 52060, USA. Email: info@rainvella.com. Telephone: +1 563 521 1590. Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time. This Privacy Policy applies to rainvella.com.
2. Information we collect
When you place an order, contact us, create an account, submit a review, request a return or subscribe to updates, we collect information you provide, such as your name, email address, telephone number, billing and shipping details, order details, communications and any return-related photographs you choose to send. You may also provide information about a designated delivery recipient.
3. Account, purchase and correspondence information
Depending on the features you use, information can include account login details, contact and shipping information, goods purchased, transaction reference numbers, order status, messages sent through the contact form, product feedback, return or complaint details and documents or photographs voluntarily supplied to establish a delivery or product problem. We may receive delivery-recipient details entered by a purchaser. Please avoid sending unnecessary sensitive information in support messages.
4. Information received from other parties
We may receive transaction status and fraud signals from the payment method selected at checkout; tracking and delivery information from logistics providers; and support information arising from communications you initiate. Such information is used to handle your order or protect the service. The payment provider manages payment credentials according to its own procedures and notices.
5. Website and device information
Our website and hosting services may process IP addresses, approximate location, browser and device information, page interactions, site preferences, cart events and security logs. Cookies and related technologies are described in our Cookie Policy.
6. Payments
When you pay for an order, the payment method available at checkout processes the information needed to complete the transaction and prevent fraud. We receive payment status, transaction references and limited payment information needed for customer support and refunds. We do not ask you to send your full payment-card number or security code by email.
7. How information is used
We process information to manage orders and accounts, handle payments and refunds, arrange delivery, answer questions, investigate delivery problems and potential fraud, maintain website security, comply with legal obligations, and send marketing communications where permitted. Order-related emails are separate from promotional emails, which you can unsubscribe from.
8. Reasons and legal grounds for processing
For customers covered by the GDPR, order administration, payment, delivery and requested customer support generally relate to performing a purchase contract or taking requested pre-contract steps. Tax and bookkeeping activities may be required by law. Preventing fraud and protecting website security may be based on legitimate interests where justified and not overridden by individual rights. Optional marketing and tracking may require consent or another lawful basis depending on the activity and jurisdiction. We evaluate a purpose under the law applicable to the actual processing and will not treat consent for shopping as consent to unrelated advertising.
9. Marketing choices
Purchase receipts, shipping updates and customer service messages are transactional, not promotional. Where marketing email is offered, you may stop future promotional messages using an available unsubscribe method or by contacting info@rainvella.com. Opting out of marketing does not stop necessary messages about an existing order.
10. Cookies and advertising
Necessary cookies can support store functions such as a cart, checkout and security. Optional analytics or advertising technology may collect browsing or purchase events if installed and enabled. Where law requires consent, those technologies should operate only in accordance with a valid choice. The cookies and choices available to you are addressed in our Cookie Policy. We do not characterize a planned advertising integration as a current collection practice.
11. When we disclose information
We share only information reasonably necessary for website operations, payments, order fulfillment, delivery, support, and compliance. Recipients can include website hosting and technical services, the payment service selected at checkout, our own fulfillment operations or third-party logistics providers, and delivery companies such as DHL or FedEx. Advertising and measurement providers may receive information only when their services are actually active and legally permitted. We may also disclose data when required by law, to investigate fraud or to protect legal rights. We do not sell customer mailing lists for monetary payment; certain tracking-related disclosures may nonetheless be regulated as sharing, sale or targeted advertising in some jurisdictions.
12. International data processing
Our business operates from Iowa, United States. When you shop from another country, your order and related information may be handled in the United States or other countries in which our service providers operate. Where applicable data-protection law requires special safeguards for international transfers, those requirements apply.
13. International transfer safeguards
Orders from supported European destinations may require data to be processed in the United States and by providers operating internationally. When an international transfer is restricted, it must rely on an appropriate lawful transfer arrangement. This notice does not assert that a specific adequacy decision, contractual instrument, or EU representative has been appointed unless actually established.
14. Automated fraud and advertising decisions
Security tools and payment partners may flag transactions for fraud or payment review. If a transaction is declined, contact us for assistance. We do not promise that all orders will be accepted. When a law grants rights concerning solely automated decisions with legal or similarly significant effects, those rights apply to the relevant decision process.
15. Your privacy rights
Depending on your location and applicable law, you may have the right to request access to, correction or deletion of personal information, to object to or restrict certain uses, to request portability, to withdraw consent, or to raise a complaint with a competent privacy regulator. You may send requests to info@rainvella.com. We may need to verify your identity before responding. Certain records must be retained to meet legal or accounting duties.
16. European privacy rights
If European privacy law applies, the rights available to you may include access, rectification, erasure, restriction, objection, data portability, and withdrawal of consent, subject to applicable exceptions. You may also complain to your competent supervisory authority. If you object to direct marketing, we will respect that request as required by law. A request for deletion may not require erasure of records we must lawfully retain for tax, fraud prevention or dispute-handling purposes.
17. United States privacy rights
Residents of certain U.S. states may have rights regarding access, correction, deletion, portability, and opting out of regulated data sales, sharing or targeted advertising, depending on which law applies and the nature of the relevant processing. Certain disclosures made through advertising technologies can be regulated even without cash payment for a list. Send a request to info@rainvella.com and identify your state; we will assess it under applicable law and provide any required appeal or other process.
18. Verifying and handling requests
To protect your information, we may ask for reasonable details to match a privacy request to an account or order. We will not request a full payment card number or card security code in email. You may designate an agent where permitted by law. We will respond within the timeframe required by the law governing your request; an authorized extension, if applicable, will be communicated.
19. Retention and security
Personal information is retained for the period reasonably necessary for the purpose for which it was collected, including fulfillment, returns, customer service, accounting, fraud prevention, dispute resolution and legal obligations. Records may have different lawful retention periods. When information is no longer needed, it will be deleted or de-identified where practicable, subject to legal and technical restrictions. We use reasonable access restrictions and website security measures; no internet service can guarantee absolute security. We do not promise a universal deletion deadline or fixed period for every record category.
20. Children and updates
Our store is intended for general consumers and is not directed to children. We may revise this policy as our website or legal obligations change. The updated version will be posted here with a new effective date.
