Return & Refund Policy
RAINVELLA · rainvella.com · Last updated: October 23, 2026
1. 30-day voluntary returns
You may request a return of eligible new physical goods within 30 calendar days after receiving them if you change your mind, select the wrong size or no longer want the item. Please contact us within that period. This voluntary policy does not limit any additional legal rights available to you.
2. Starting the 30-day period
The 30-calendar-day request period starts on the day after the goods are actually received by you or your designated recipient (other than a carrier). For multi-parcel delivery, requests under this voluntary offer may be made within 30 days after the last parcel is received. This is the voluntary offer; a separate statutory calculation may apply to each category of purchase.
3. Voluntary return eligibility
The voluntary offer covers ordinary new physical products such as raincoats, rain boots, waterproof backpacks and umbrellas, including reduced-price goods. You may inspect and try on goods reasonably, as you would in a shop. Products should be kept with their relevant accessories and must not be washed, modified, deliberately damaged or worn beyond reasonable fitting. Missing outer transit packaging does not alone invalidate a request. If we dispute condition, we will explain the facts and any lawful effect on the voluntary refund.
4. How to request a return
Contact info@rainvella.com or use the contact form at https://rainvella.com/contact-us/ with your order number, relevant items, and a description of your request. You do not need a separate return authorization code. We normally respond within one to two business days and supply instructions and the actual return recipient and destination. Do not send items to the original parcel-label address unless it is specifically confirmed for your return. If we are late to respond, your timely request will not be invalidated. Keep evidence of the request and shipment. For voluntary returns, the exact additional mailing deadline after instructions must be confirmed with customer service; this administrative step does not shorten any legally required return period.
5. Condition of voluntary returns
For a voluntary change-of-mind return, items should remain in good condition, with accessories and labels, and should not be washed, altered or used beyond reasonable inspection or fitting. Ordinary inspection or trying on an item is permitted. Missing outer shipping packaging alone is not a reason to reject a return. Discounted or clearance items are not excluded merely because they were discounted.
6. Return shipping costs
If you simply change your mind or choose an unsuitable size or style, you ordinarily pay the direct cost of return postage under the voluntary return offer. The charge depends on the carrier, parcel dimensions and the destination confirmed before shipment; there is no fixed universal return postage. A U.S. customer will be given an available U.S. return destination. A customer in a supported European destination will be told the return country and recipient before being asked to ship, including whether a cross-border return is necessary. We do not impose a standard restocking fee. Where a defect, wrong item or merchant-caused damage requires return, we bear reasonable necessary return postage. Applicable statutory consumer rights take precedence.
7. Refunds for voluntary returns
Once eligible returned goods are received and checked, we process the refund to your original payment method, ordinarily within seven calendar days after the return review, unless applicable law requires earlier action. Our internal payment initiation usually occurs within one to three business days after approval. The time for funds to appear depends on the payment provider or bank. For change-of-mind returns outside statutory withdrawal rights, original outbound shipping is ordinarily non-refundable.
8. Wrong, damaged, defective or missing goods
If an item arrives damaged, is defective, materially differs from its description, or is incorrect or missing, contact info@rainvella.com with your order details and a description. We may request reasonable photographs where available, but do not require an unboxing video. Where the problem is confirmed, we will offer an appropriate refund, replacement or other remedy in accordance with applicable law and cover reasonable return or reshipping costs when the issue is our responsibility. Reporting damage promptly helps investigation, but does not remove statutory rights.
9. Evidence and reporting of problems
For a missing or wrong item, give the order number, affected item and a short description. For damage or an apparent defect, photographs of the goods and shipping packaging may help; provide them if reasonably available. We do not require an opening video or photographs of goods you never received. Reporting visible damage within 48 hours is helpful for carrier investigations, but this is a recommendation rather than a forfeiture of statutory rights.
10. Return or replacement logistics
If an item is faulty, materially misdescribed or sent in error, we will explain whether it needs to be returned. If return is necessary for a remedy for which we are responsible, we will arrange or reimburse reasonable return expenses as legally required. When we offer a replacement because of our error or confirmed transit loss, we do not charge a new goods or delivery fee. If a consumer chooses an elective exchange for size or style, any actual return and replacement delivery expenses are disclosed before agreement.
11. Refund method and payment disputes
Approved refunds ordinarily go back to the original payment method. If the payment channel cannot receive a refund, we will contact you to agree an alternative lawful method; store credit is not forced in place of money owed. Provider or bank posting times differ and cannot be guaranteed. If an order is under a card or payment-platform dispute, we will coordinate through the applicable process to avoid double reimbursement; you need not waive lawful chargeback rights to receive customer service.
12. Exchanges
If you prefer another size or style, contact us first. Exchanges are subject to availability. For preference-based exchanges, you are responsible for applicable return postage and the cost of shipping the replacement, disclosed before you agree. Exchanges to correct our error or an eligible defect are handled without these charges.
13. European Union statutory withdrawal
For eligible distance purchases by EU consumers, the statutory right of withdrawal generally allows you to notify us of cancellation within 14 days after physical receipt of the goods, without giving a reason. Where items in one order arrive separately, the statutory period generally runs from receipt of the last item. You must send the goods back within 14 days after notifying us, unless we offer to collect them. We reimburse eligible payments, including the cost of the least expensive standard outbound delivery offered for the order, within 14 days after notice of withdrawal. We may withhold reimbursement until we receive the goods or evidence that they have been sent back, whichever occurs first. Additional charges for an expressly selected premium delivery service are not reimbursed. For a properly disclosed change-of-mind withdrawal, you generally bear the direct cost of returning goods. You are liable only for legally permitted reduction in value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. Mandatory country-specific rights continue to apply.
14. EU withdrawal instructions
To exercise an applicable withdrawal right, send an unequivocal withdrawal statement within the statutory period to info@rainvella.com; you may use the model text below, but it is not compulsory. Unless we offer collection, you must return the goods without undue delay and no later than 14 days after your notification. We may withhold reimbursement only until we receive the goods or you show evidence of sending them back, whichever is earlier. We reimburse to the original payment method unless you expressly agree otherwise and without imposing an additional fee.
15. EU product conformity rights
For goods covered by the EU legal guarantee of conformity, national laws implementing EU consumer-sales rules may provide remedies such as repair, replacement, price reduction or termination/refund, subject to legal conditions. These rights are independent of the voluntary 30-day return policy and are not lost merely because goods were used or the 30-day period expired. Any applicable local-law extensions or consumer-favorable rules remain in force.
16. Legal guarantees and cancellation
Your mandatory rights relating to defective or nonconforming goods are separate from the voluntary 30-day return promise. Contact us promptly if you wish to cancel an order before dispatch. We will confirm whether cancellation is still possible. If we cannot dispatch as agreed, we will explain the delay and your cancellation and refund options in accordance with our Shipping Policy and applicable law.
17. Return inspection and deductions
Returned items are normally checked within one to two business days after arrival. We will not apply a routine restocking, testing or cleaning charge. Any permitted reduction for handling beyond what was necessary to examine goods under EU withdrawal rights must be based on actual diminution in value and legal requirements, not a blanket refusal or punitive fee.
18. Partially returned orders and promotions
For a partial return, we calculate the refund by reference to the amount actually paid for the affected goods, after any proportionate lawful adjustment for a promotion. We do not automatically cancel statutory shipping refunds when the law requires them. Promotional goods and clearance items remain covered by legal remedies.
19. Return shipment and proof
Use a reasonably secure package and keep shipping evidence. Trackable transport is recommended; other reasonable carrier acceptance or dispatch evidence may be considered. Normal carrier or customs delays after timely dispatch do not automatically defeat an eligible return. Tell us if a destination supplied by our team cannot be used.
20. Withdrawal notice example
You can exercise an applicable EU withdrawal right by emailing info@rainvella.com with this message: “I hereby withdraw from my contract for the following goods: [goods]. Order number: [number]. Ordered on / received on: [dates]. Customer name and address: [details].” You do not have to use these exact words.
21. Contact
RAINVELLA is operated by RAINVELLA LLC, 700 PERSHING RD TRLR 73, MAQUOKETA, IA 52060, USA. Email: info@rainvella.com. Telephone: +1 563 521 1590. Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time.
