Shipping Policy

1. Where We Deliver

We deliver to eligible addresses in the contiguous United States (excluding Alaska, Hawaii and remote or unsupported locations) and to France, Portugal, Italy, Belgium, Poland, Austria, the Netherlands, Spain, Czechia, Finland, Germany, Denmark, Estonia, Norway, Lithuania, Sweden, Ireland, Romania, Hungary and Greece. We do not deliver to PO boxes, military addresses, islands or remote addresses that our checkout does not support. Availability is determined by your delivery address at checkout.

2. Dispatch and Delivery Times

Orders normally take 1–2 calendar days to process before they are passed to a carrier. Estimated transit after dispatch is 1–5 business days for supported U.S. addresses and 2–5 business days for supported European destinations. These are carrier estimates, not guaranteed arrival dates. Customs, weekends, U.S. holidays, weather and peak seasons can cause delays. We ship from inventory held in Iowa or U.S. third-party logistics facilities, which may change with stock and order needs. DHL or FedEx services are used according to shipment needs.

3. Shipping Rates

Standard shipping is free for merchandise subtotals of USD $199 or more. For merchandise subtotals below USD $199, the standard shipping fee is USD $8.99, subject to the currency and final amount shown at checkout. Express shipping may be offered at checkout for an additional displayed charge; it affects transit speed, not order processing time. Currency conversion may affect the displayed equivalent. Split shipments do not create additional standard shipping charges.

4. Taxes, Customs and Import Charges

Product prices are displayed with the applicable product taxes reflected in the price as configured for your market. For international delivery, import duties or customs clearance charges may still be payable by the recipient and are not included unless checkout expressly states otherwise. Carriers may request information or payment for customs clearance. Local law may require a different treatment of taxes, duties or disclosed total costs; those mandatory rules prevail. Review all displayed charges before submitting your order.

5. Tracking and Changes

We send a tracking number by email after the parcel is shipped and tracking becomes available. Tracking may take 24–48 hours to show its first update. You can check shipment status at rainvella.com/order-tracking/ or with the carrier. If you need to correct an address, contact us immediately. Changes are not guaranteed after handover to the carrier; any carrier-imposed charge will be explained before you agree.

6. Delays, Lost or Damaged Parcels

If shipment is delayed beyond the expected dispatch period, we will contact you with a revised estimate and available cancellation or refund options. Contact us if tracking has not updated for three business days, delivery is overdue, an item is missing or damaged, or a parcel shows delivered but has not arrived. We will review the available evidence and contact the carrier. If a parcel is confirmed lost, or cannot be located after the stated investigation period, you may choose a refund or a replacement at no additional shipping charge. We do not require you to wait for the carrier to compensate us before an eligible resolution.

7. Undeliverable Packages and Contact

If a package is returned because of an incorrect address, failed collection or incomplete customs information, we will explain the available redelivery or refund options. Actual reasonable costs caused by the recipient may be charged only when legally allowed and properly disclosed; costs resulting from our error are ours. Contact us for delivery questions:

RAINVELLA LLC
700 Pershing Rd Trlr 73, Maquoketa, IA 52060, USA
Email: info@rainvella.com
Phone: +1 563 521 1590
Customer service: Monday–Friday, 9:00 AM–5:00 PM Central Time.